Store Team Lead - Ops, Training & Customer Care

Rack Room Shoes; Milpitas (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Rack Room Shoes in Milpitas, CA is seeking a Team Lead to supervise daily store operations, drive sales, and uphold company policies under Store Manager direction. This role may be full- or part-time management, with responsibility for training staff and ensuring excellent customer service.

You will lead day-to-day activities, manage POS transactions, inventory, merchandising, and loss prevention, while maintaining a safe, friendly shopping experience and adherence to procedures.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Background check approval is required.

Responsibilities

• Safety and welfare of employees and customers is a primary responsibility.
• Create and maintain an excellent customer shopping experience; provide service training and leadership to staff.
• Process POS transactions in line with policy (sales, discounts, refunds).
• Oversee inventory control, shipping/receiving, price changes and markdowns.
• Lead merchandising, visual presentation and housekeeping to company standards.
• Manage payroll-related tasks: scheduling, time and attendance, budget compliance.
• Train and develop direct reports and reinforce customer service standards.
• Oversee loss prevention and protect company assets.
• Develop understanding of managing day-to-day operations.

Skills

Verbal and written communication

Managerial and organizational skills

Background check clearance

Job description

Rack Room Shoes in Milpitas, CA is seeking a Team Lead to supervise daily store operations, drive sales, and uphold company policies under Store Manager direction. This role may be full- or part-time management, with responsibility for training staff and ensuring excellent customer service.

You will lead day-to-day activities, manage POS transactions, inventory, merchandising, and loss prevention, while maintaining a safe, friendly shopping experience and adherence to procedures.