Store Operations & Guest Experience Lead

Rack Room Shoes; Jeffersonville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes is seeking an Assistant Manager to assist the Store Manager in running all daily store operations and ensuring adherence to company policies. You will provide leadership and training to staff, and take charge in the absence of the Store Manager to meet sales, service, and operational goals.

You will also oversee safety, customer service standards, POS procedures, inventory and visual merchandising, payroll, and staff development, ensuring consistent high performance and adherence

Qualifications

• Background check required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• Understanding of Store Presentation standards and visual merchandising.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• In the Store Manager's absence, assume full store responsibility.
• Oversee POS transactions, sales, refunds, loyalty, and opening/closing procedures.
• Oversee inventory control, including receiving, pricing, markdowns, and stock checks.
• Direct merchandising, floor maintenance, promotions, and signage.
• Monitor payroll, scheduling, and time/attendance to meet budgets.
• Train and develop direct reports; enforce operational standards.
• Support loss prevention and protect company assets.
• Develop a deep understanding of day-to-day store operations.

Skills

Verbal and written communication

Managerial and organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Leadership

Customer service

Basic math

Job description

Rack Room Shoes is seeking an Assistant Manager to assist the Store Manager in running all daily store operations and ensuring adherence to company policies. You will provide leadership and training to staff, and take charge in the absence of the Store Manager to meet sales, service, and operational goals.

You will also oversee safety, customer service standards, POS procedures, inventory and visual merchandising, payroll, and staff development, ensuring consistent high performance and adherence