Store Operations Lead

Rack Room Shoes, Inc.; Durham (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Rack Room Shoes, Inc. is hiring an Assistant Manager to support the Store Manager in daily operations and staff leadership. You will ensure policy compliance, mentor staff, and take full responsibility in the Store Manager's absence to meet sales and service goals.

Key duties include supervising POS transactions, inventory control, merchandising, payroll, and loss prevention while delivering a superior customer experience across the store.

Qualifications

• Background check approved.
• Strong verbal and written communication skills.
• Managerial and organizational abilities.
• Strong interpersonal skills for customer and staff interactions.
• Solid visual merchandising capabilities.
• Working knowledge of footwear and shoe care.
• Basic mathematical skills.
• Knowledge of store operations policies and procedures.
• Understanding of store presentation standards.

Responsibilities

• Assist the Store Manager in day-to-day operations.
• Provide leadership and training to staff.
• Manage POS transactions, refunds, and loyalty procedures.
• Control inventory, pricing and markdowns per policy.
• Oversee merchandising, housekeeping, and signage.
• Monitor payroll, scheduling and attendance.
• Develop staff through training and adherence to standards.
• Support loss prevention and asset protection.

Skills

Background check

Communication skills

Management

Interpersonal skills

Visual merchandising

Footwear knowledge

Mathematical skills

Policy knowledge

Store presentation standards

Job description

Rack Room Shoes, Inc. is hiring an Assistant Manager to support the Store Manager in daily operations and staff leadership. You will ensure policy compliance, mentor staff, and take full responsibility in the Store Manager's absence to meet sales and service goals.

Key duties include supervising POS transactions, inventory control, merchandising, payroll, and loss prevention while delivering a superior customer experience across the store.