Customer Service Supervisor: Lead & Elevate Store Experience

Wawa, Inc; Gaithersburg (MD); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, support leadership, and drive sales while ensuring safety and order. You will train and motivate Associates, manage cash and inventory, and maintain service standards throughout shifts.

The role emphasizes cross-team collaboration, shift leadership, and adherence to store policies, with opportunities for professional growth and a comprehensive benefits package.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail or food service is a plus.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Lead, motivate, and train Associates to drive sales and performance.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash processes, inventory, vendor check-ins, and store safety.

Skills

Supervisory experience

Customer service

Communication skills

Retail experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, support leadership, and drive sales while ensuring safety and order. You will train and motivate Associates, manage cash and inventory, and maintain service standards throughout shifts.

The role emphasizes cross-team collaboration, shift leadership, and adherence to store policies, with opportunities for professional growth and a comprehensive benefits package.