Customer Service Supervisor — Lead Teams & Elevate Store Experience

Talentify; Wilmington (OH); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Paid time off

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead a busy store team, deliver exceptional service, manage cash, and maintain accurate inventory.

You will work with peer supervisors and store leaders to boost sales, control expenses, train associates, and ensure consistent customer service programs and store safety. Associates may opt into a 4‑day work week; the hourly range is $21.00–$28.30 with a $2 shift differential for overnight hours.

Qualifications

• High School Diploma or GED equivalent
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays
• Supervisory experience, ideally in retail or food service environments, is a plus
• Strong customer service, relationship-building, and communication skills

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead a busy store team, deliver exceptional service, manage cash, and maintain accurate inventory.

You will work with peer supervisors and store leaders to boost sales, control expenses, train associates, and ensure consistent customer service programs and store safety. Associates may opt into a 4‑day work week; the hourly range is $21.00–$28.30 with a $2 shift differential for overnight hours.