Customer Service Supervisor - Lead Team & Grow Sales

Talentify; Orlando (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Paid time off

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver exceptional customer service, boost sales, and keep the store safe, organized and fully stocked.

You will work closely with peer supervisors and store leaders to drive performance and ensure programs and policies are followed. The role offers shift-based hours, with an opportunity to opt into a 4-day work week and a starting hourly rate of $21.25–$28.70, plus a $2 shift differential for overnight hours.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver exceptional customer service, boost sales, and keep the store safe, organized and fully stocked.

You will work closely with peer supervisors and store leaders to drive performance and ensure programs and policies are followed. The role offers shift-based hours, with an opportunity to opt into a 4-day work week and a starting hourly rate of $21.25–$28.70, plus a $2 shift differential for overnight hours.