Customer Service Supervisor - Lead, Train & Drive Sales

Wawa, Inc; Florida; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

ESOP

401(k) matching

Tuition reimbursement

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store teams, deliver excellent customer service, and help grow sales while keeping the store safe and well stocked.

You will work alongside peer supervisors and store leaders to train Associates, manage cash and inventory, and ensure smooth operations during shifts. The role offers strong benefits and opportunities for career growth within a values-driven organization.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store teams, deliver excellent customer service, and help grow sales while keeping the store safe and well stocked.

You will work alongside peer supervisors and store leaders to train Associates, manage cash and inventory, and ensure smooth operations during shifts. The role offers strong benefits and opportunities for career growth within a values-driven organization.