Store Manager: Lead Service & Team Performance

City Auto Glass, inc.; Beaverton (OR); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Paid time off & holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. seeks a Store Manager to lead daily store operations and deliver high-quality customer service. You will manage staff, scheduling, inventory, and cash handling while driving KPI performance and ensuring SafeTech-certified technicians deliver quality installs or repairs.

The role requires strong leadership, exceptional communication, and a hands-on approach to coaching and developing a mobile workforce in a retail automotive environment.

Qualifications

• High School Diploma or GED or equivalent; or 5–7 years leadership/supervisory experience.
• Valid state-issued driver’s license.
• 3+ years leadership experience with incentive for performance.
• 3–5 years in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills for influencing and engaging a mobile workforce.

Responsibilities

• Oversee daily store operations: opening/closing, work orders, CICO, customer service, staffing, scheduling, inventory and cash handling.
• Drive team performance to meet KPI and company goals (NPS, Time to Serve, conversions, quality).
• Ensure technicians are SafeTech certified via training and coaching.
• Guide vehicle/equipment maintenance and recordkeeping; collaborate with marketing for displays.
• Provide world-class customer service and respond to complaints/warranty issues.
• Perform other duties as assigned.

Skills

Leadership experience

Customer service

Communication skills

Coaching

Microsoft Office

Education

High School Diploma/GED/Equivalent

5–7 years leadership/supervisory experience

Tools

Web applications

Office equipment

Job description

Safelite Group, Inc. seeks a Store Manager to lead daily store operations and deliver high-quality customer service. You will manage staff, scheduling, inventory, and cash handling while driving KPI performance and ensuring SafeTech-certified technicians deliver quality installs or repairs.

The role requires strong leadership, exceptional communication, and a hands-on approach to coaching and developing a mobile workforce in a retail automotive environment.