Store Leader: Customer Experience & Team Performance

Safelite; American Fork (UT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

401(k) matching

Medical coverage

PTO and holidays

Tuition reimbursement

Job summary

Safelite is seeking a Store Manager to lead daily retail store operations with emphasis on quality and service. You’ll oversee open/close, staffing, cash handling, inventory and coaching to deliver memorable customer experiences.

You will drive KPI performance, ensure SafeTech certification, and coordinate with marketing for displays while maintaining a safe, professional environment. This role requires strong leadership and a commitment to safety.

Qualifications

• High School Diploma/GED or 5–7 years of leadership/supervisory experience.
• Valid state driver’s license.
• 3+ years leading teams with performance incentives.
• 3–5 years in retail or service center; automotive experience preferred.
• Proficiency with Microsoft Office, web apps and office equipment.
• Excellent communication with a mobile workforce.
• Comfort working outdoors in different weather conditions.
• Professional appearance and PPE compliance.
• Physical ability to lift up to 35 lbs and stand for extended periods.

Responsibilities

• Oversee daily store operations including opening/closing, work orders, cash handling and inventory.
• Drive KPI performance and meet/exceed company goals and quality metrics.
• Ensure technicians are SafeTech certified and deliver quality installs/repairs.
• Guide vehicle/equipment maintenance and collaborate on in-store displays.
• Provide world-class customer service and address complaints promptly.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Coaching

Scheduling

Cash handling

Training

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Safelite is seeking a Store Manager to lead daily retail store operations with emphasis on quality and service. You’ll oversee open/close, staffing, cash handling, inventory and coaching to deliver memorable customer experiences.

You will drive KPI performance, ensure SafeTech certification, and coordinate with marketing for displays while maintaining a safe, professional environment. This role requires strong leadership and a commitment to safety.