Store Leader: Customer Experience & KPI Champion

Safelite; Cheyenne (WY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive weekly pay

Bonus opportunities

Benefits package worth $10k+

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Store Manager to lead daily retail store operations with a focus on quality service and a memorable customer experience. You will oversee staffing, scheduling, inventory, and cash handling while coaching the team to meet KPI targets.

Lead a safe, compliant store environment, drive customer satisfaction, and collaborate with marketing to display materials effectively. This role requires strong leadership and communication skills.

Qualifications

• High School Diploma/GED or equivalent with leadership/supervisory experience.
• Strong communication and people leadership skills.
• Proficiency with Microsoft Office and basic office tools.

Responsibilities

• Oversee daily store operations including open/close, staffing, and scheduling.
• Drive KPI performance and ensure quality customer service and safety.
• Manage cash handling, inventory control, and loss prevention.
• Coach and develop technicians and staff; ensure SafeTech™ certification when applicable.
• Collaborate with marketing for proper materials display and customer experience.
• Address customer complaints and warranty issues promptly.

Skills

Leadership

Communication

Customer service

Staff scheduling

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Safelite is seeking a Store Manager to lead daily retail store operations with a focus on quality service and a memorable customer experience. You will oversee staffing, scheduling, inventory, and cash handling while coaching the team to meet KPI targets.

Lead a safe, compliant store environment, drive customer satisfaction, and collaborate with marketing to display materials effectively. This role requires strong leadership and communication skills.