Store Operations Leader

Kroger Family of Companies; Jefferson City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Kroger Family of Companies seeks a capable store operations professional to support the store manager in delivering a best-in-class customer experience across all departments. You will help lead merchandising initiatives, coordinate plans with department heads, and communicate results to associates and leadership.

The role emphasizes strong leadership, problem-solving, and the ability to manage in the manager's absence while driving sales and controlling labor costs.

Qualifications

• Need strong customer service and leadership abilities.
• Experience leading teams and implementing store initiatives.
• Ability to communicate effectively with associates and managers.
• Understanding of labor costs, budgets, and safety/compliance.

Responsibilities

• Assist store manager and associates in creating a favorable customer shopping experience.
• Lead teams in planning, implementing, and executing merchandising and operating initiatives.
• Develop action plans based on Associate Insight survey results and store feedback.
• Identify opportunities with department heads and drive timely solutions.
• Model superior customer service and resolve associate/customer concerns.

Skills

Customer service

Team leadership

Communication

Budget awareness

Labor management

Education

High school diploma/GED

Job description

Kroger Family of Companies seeks a capable store operations professional to support the store manager in delivering a best-in-class customer experience across all departments. You will help lead merchandising initiatives, coordinate plans with department heads, and communicate results to associates and leadership.

The role emphasizes strong leadership, problem-solving, and the ability to manage in the manager's absence while driving sales and controlling labor costs.