Assistant Store Leader — Drive Sales & Customer Experience

Kroger; Muncie (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling and financial tools

Employee discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger is seeking a store operations professional to support daily store performance, customer experience, and profitability across departments. You will help manage merchandising plans, staffing, and cost controls while upholding Kroger's standards for service and safety.

The role emphasizes teamwork, initiative, and a hands-on approach to improving store metrics and customer satisfaction in a fast-paced retail environment.

Qualifications

• Previous experience in retail sales management preferred.
• Strong customer service skills and ability to resolve issues.
• Excellent interpersonal and communication skills.
• Proven ability to supervise and motivate a team.
• Detail-oriented with solid math and inventory basics.

Responsibilities

• Assist store leader and team members in delivering a great shopping experience.
• Lead merchandising and operating initiatives and plan execution.
• Identify opportunities, develop timely solutions and implement action plans.
• Drive sales, reduce shrink, and improve department profitability.
• Participate in regular financial discussions and budget targets.
• Monitor competitive landscape and adjust division plans accordingly.
• Support staffing, retention, and daily store operations.
• Provide timely performance feedback to team members.

Skills

Customer service

Interpersonal skills

Communication

Cash handling

Leadership

Job description

Kroger is seeking a store operations professional to support daily store performance, customer experience, and profitability across departments. You will help manage merchandising plans, staffing, and cost controls while upholding Kroger's standards for service and safety.

The role emphasizes teamwork, initiative, and a hands-on approach to improving store metrics and customer satisfaction in a fast-paced retail environment.