Customer Experience Leader & Shift Supervisor

Kroger; Salem (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Career development

Job summary

Kroger is seeking a dynamic store leader to oversee operations in the absence of the Store Manager. You will guide teams in merchandising, customer service, and compliance with company policies while maintaining a safe, welcoming store environment.

Responsibilities include driving sales, managing labor costs, and ensuring accurate inventory and stock levels. The role requires strong leadership, communication, and problem solving under pressure.

Qualifications

• Supervisory/leadership experience required.
• Past work reflects dependability and integrity.
• Ability to pass a pre-employment background check.
• Knowledge of basic math.
• Effective communication and reading skills.
• Ability to handle stressful situations.

Responsibilities

• Oversee store operations in absence of Store Manager.
• Assist store management and team members in delivering a positive shopping experience.
• Lead merchandising and operating initiatives.
• Identify opportunities and develop action plans with timelines.
• Drive sales and manage shrink with the team.
• Help control labor and supply costs to meet targets.
• Ensure returns are handled per company policy.
• Maintain awareness of inventory and stock conditions.

Skills

Supervisory experience

Dependability

Integrity

Communication skills

Reading skills

Stress management

Background check

Math basics

Job description

Kroger is seeking a dynamic store leader to oversee operations in the absence of the Store Manager. You will guide teams in merchandising, customer service, and compliance with company policies while maintaining a safe, welcoming store environment.

Responsibilities include driving sales, managing labor costs, and ensuring accurate inventory and stock levels. The role requires strong leadership, communication, and problem solving under pressure.