Store Operations Lead & Team Trainer

The GIANT Company; Winding Hill (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

The GIANT Company is seeking a team member to deliver outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers. You will support a positive, inclusive work environment and contribute to daily operations at our Mechanicsburg location.

Responsibilities include overseeing training, scheduling, and ensuring adherence to standard practices. A strong focus on teamwork, communication, and customer engagement drives success in this role.

Qualifications

• Must be authorized to work in the U.S.
• Must communicate and understand company policies and safety regulations to perform duties satisfactorily.
• Must meet ergonomic and physical requirements, with or without reasonable accommodation.
• Must meet the company performance standards including regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Problem solving

Computer literacy

Job description

The GIANT Company is seeking a team member to deliver outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers. You will support a positive, inclusive work environment and contribute to daily operations at our Mechanicsburg location.

Responsibilities include overseeing training, scheduling, and ensuring adherence to standard practices. A strong focus on teamwork, communication, and customer engagement drives success in this role.