Lead Direct Operations & Training Supervisor

The GIANT Company; State College (Centre County); On-site; USD 52,000 - 70,000; Full time

Job summary

The GIANT Company is seeking a capable leader to manage GIANT Direct customer service and shopper training. You will guide a team, ensure positive engagement, and supervise operations in a fast-paced retail setting.

As part of the store leadership team, you will train, schedule, and support staff while resolving customer questions and issues to maintain high service standards across Pennsylvania and surrounding markets.

Qualifications

• Meets minimum age requirements (based on state regulations).
• Must be authorized to work in the U.S.
• Must communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner.
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.
• Excellent interpersonal, organizational, communication, and customer service skills
• Problem solver who is willing to learn multiple tasks and technical requirements
• Ability to use computers and other communication systems required to perform job functions

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for all training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Problem solving

Team leadership

Training

Job description

The GIANT Company is seeking a capable leader to manage GIANT Direct customer service and shopper training. You will guide a team, ensure positive engagement, and supervise operations in a fast-paced retail setting.

As part of the store leadership team, you will train, schedule, and support staff while resolving customer questions and issues to maintain high service standards across Pennsylvania and surrounding markets.