Direct Operations & Training Lead

The GIANT Company; Spring House (PA); On-site; USD 19,286 - 26,174; Full time

Job summary

The GIANT Company is seeking a role focused on delivering outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers. The position emphasizes team leadership, training coordination, and ensuring high standards of customer engagement.

Responsibilities include managing training, scheduling, reports, and supplies, while addressing operational issues and customer inquiries to uphold service excellence.

Qualifications

• Authorized to work in the U.S.
• Able to communicate and understand company policies and safety regulations.
• Must meet ergonomic and physical requirements, with or without reasonable accommodation.
• Must meet the company performance standards including regular attendance.
• Able to use or learn to use the equipment and tools for the job.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Problem solver willing to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems to perform job functions.

Responsibilities

• Promotes positive customer engagement through customer service.
• Fosters a positive and inclusive work environment.
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling.
• Competent and efficient in all roles of the GIANT Direct process.
• Manages GIANT Direct operations in accordance with standard practices of the department.
• Leads a team using good judgement in delegation, empowerment, and follow-up to provide exemplary customer service.
• Supervises performance of all duties and responsibilities of GIANT Direct team members, driving accountability and engagement.
• Works with store and department management to address operational issues.
• Handles customer questions, comments, and complaints.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Computer literacy

Work authorization

Regular attendance

Team leadership

Tools

Equipment handling

Job description

The GIANT Company is seeking a role focused on delivering outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers. The position emphasizes team leadership, training coordination, and ensuring high standards of customer engagement.

Responsibilities include managing training, scheduling, reports, and supplies, while addressing operational issues and customer inquiries to uphold service excellence.