Lead Direct Shopper Operations & Training

The GIANT Company; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 55,000; Full time

Job summary

The GIANT Company in Mechanicsburg, PA is seeking an associate to provide outstanding customer service and to train and develop GIANT Direct Shoppers, ensuring a smooth store operation. You will promote a positive work environment, supervise daily duties, manage training, scheduling, and supplies, and work with store leadership to address issues and improve service.

This role emphasizes communication, teamwork, and adherence to company policies, with opportunities to grow within a values-driven,

Qualifications

• Must be authorized to work in the U.S.
• Excellent interpersonal and customer service skills.
• Ability to use computers and communication systems.

Responsibilities

• Promotes positive customer engagement through customer service.
• Fosters a positive and inclusive work environment.
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling.
• Competent in all GIANT Direct processes and operations.

Skills

Customer service

Communication

Team leadership

Computer literacy

Tools

POS systems

Job description

The GIANT Company in Mechanicsburg, PA is seeking an associate to provide outstanding customer service and to train and develop GIANT Direct Shoppers, ensuring a smooth store operation. You will promote a positive work environment, supervise daily duties, manage training, scheduling, and supplies, and work with store leadership to address issues and improve service.

This role emphasizes communication, teamwork, and adherence to company policies, with opportunities to grow within a values-driven,