Lead Direct Shopper Training & Operations

The GIANT Company; Camp Hill (Cumberland County); On-site; USD 42,000 - 62,000; Full time

Job summary

The GIANT Company is seeking a team-focused individual to provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers in the Camp Hill area.

Responsibilities include leading a GIANT Direct team, managing training, scheduling, and ensuring adherence to store standards, with an emphasis on a positive, inclusive work environment and effective problem-solving in daily operations.

Qualifications

• Must meet minimum age requirements and be authorized to work in the U.S.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Willingness to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems to perform job functions.

Responsibilities

• Promotes positive customer engagement through customer service
• Leads a team and delegates tasks to provide exemplary customer service
• Oversees training, reports, paperwork, ordering supplies/equipment, and scheduling
• Manages GIANT Direct operations according to department standards
• Addresses customer questions, comments, and complaints
• Collaborates with store management to resolve operational issues

Skills

Customer service

Communication

Team leadership

Training

Scheduling

Problem solving

Computer skills

Job description

The GIANT Company is seeking a team-focused individual to provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers in the Camp Hill area.

Responsibilities include leading a GIANT Direct team, managing training, scheduling, and ensuring adherence to store standards, with an emphasis on a positive, inclusive work environment and effective problem-solving in daily operations.