Lead Direct Shopper & Training Supervisor

The GIANT Company; Hagerstown (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

The GIANT Company is seeking a dedicated team member to deliver outstanding customer service to GIANT Direct shoppers, while guiding training and development of GIANT Direct staff. This role emphasizes customer engagement, teamwork, and operational excellence in a fast-paced retail environment.

You will support training, scheduling, and workflow management, ensuring quality service and compliance with safety standards. This position offers full-time hours at a major Maryland location.

Qualifications

• Meets minimum age requirements per state regulations.
• Must be authorized to work in the U.S.
• Must communicate and understand company policies and safety regulations.
• Must meet ergonomic and physical requirements with or without accommodation.
• Must meet the company performance standards including regular attendance.
• Must be able to use or learn to use the equipment and tools required for the job.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Problem solver with willingness to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems required to perform job functions.

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

Job description

The GIANT Company is seeking a dedicated team member to deliver outstanding customer service to GIANT Direct shoppers, while guiding training and development of GIANT Direct staff. This role emphasizes customer engagement, teamwork, and operational excellence in a fast-paced retail environment.

You will support training, scheduling, and workflow management, ensuring quality service and compliance with safety standards. This position offers full-time hours at a major Maryland location.