Retail Direct Operations Lead

The GIANT Company; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 42,000; Full time

Job summary

The GIANT Company seeks a team-oriented individual to provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers. You will help create a positive store experience and support training initiatives across GIANT Direct operations.

In this role you will lead a team, manage scheduling and supplies, handle customer inquiries and complaints, and foster an inclusive work environment across the store network in Pennsylvania, Maryland, Virginia, West

Qualifications

• Meets minimum age requirements (based on state regulations)
• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations
• Must meet ergonomic and physical requirements, with or without reasonable accommodation
• Must meet performance standards including regular attendance
• Must be able to use or learn to use the equipment and tools for this job
• Excellent interpersonal, organizational, communication, and customer service skills
• Problem solver open to learning multiple tasks and technical requirements
• Ability to use computers and other communication systems to perform job functions

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent in all GIANT Direct roles and processes
• Manages GIANT Direct operations per department standards
• Leads a team with empowerment and accountability for exemplary service
• Supervises duties and drives team engagement and performance
• Works with store management to address operational issues
• Handles customer questions, comments, and complaints

Skills

Customer service

Communication

Team leadership

Training

Job description

The GIANT Company seeks a team-oriented individual to provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers. You will help create a positive store experience and support training initiatives across GIANT Direct operations.

In this role you will lead a team, manage scheduling and supplies, handle customer inquiries and complaints, and foster an inclusive work environment across the store network in Pennsylvania, Maryland, Virginia, West