Store Operations Lead: Training & Team Empowerment

The GIANT Company; Harrisburg (Dauphin County); On-site; USD 65,000 - 95,000; Full time

Job summary

The GIANT Company in Harrisburg is seeking a Store Manager to lead GIANT Direct operations, train and develop GIANT Direct Shoppers, and deliver outstanding customer service. You will foster a positive, inclusive work environment, manage scheduling, reports, and supplies, and partner with store leaders to resolve operational issues while serving millions of neighbors in the region.

Join our GIANT family to make a difference in local communities and grow a passionate, capable team in a fast-paced

Qualifications

• Must be authorized to work in the U.S.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Ability to use computers and other communication systems

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent in all GIANT Direct processes
• Manages GIANT Direct operations per department standards
• Leads a team with delegation and follow-up to provide exemplary customer service
• Supervises performance and drives accountability while fostering engagement
• Works with store management to address operational issues
• Handles customer questions, comments, and complaints

Skills

Interpersonal skills

Communication

Customer service

Organizational skills

Team leadership

Job description

The GIANT Company in Harrisburg is seeking a Store Manager to lead GIANT Direct operations, train and develop GIANT Direct Shoppers, and deliver outstanding customer service. You will foster a positive, inclusive work environment, manage scheduling, reports, and supplies, and partner with store leaders to resolve operational issues while serving millions of neighbors in the region.

Join our GIANT family to make a difference in local communities and grow a passionate, capable team in a fast-paced