Lead Direct Store Ops: Customer Experience & Team Training

The GIANT Company; Hummelstown (Dauphin County); On-site; USD 21,000 - 28,000; Full time

Job summary

The GIANT Company is seeking a store team member to deliver outstanding customer service while training and guiding GIANT Direct Shoppers. This role emphasizes friendly engagement, inclusivity, and operational excellence on the shop floor at our Hummelstown location.

You’ll handle training, scheduling, and daily workflows, collaborate with store management, and ensure customers have a positive experience while we maintain high standards for safety and service.

Qualifications

• Meets minimum age requirements (based on state regulations).
• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job
• Excellent interpersonal, organizational, communication, and customer service skills
• Problem solver who is willingness to learn multiple tasks and technical requirements
• Ability to use computers and other communication systems required to perform job functions

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for all training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

Skills

Customer service

Communication

Teamwork

Problem solving

Computer skills

Attendance

Multitasking

Job description

The GIANT Company is seeking a store team member to deliver outstanding customer service while training and guiding GIANT Direct Shoppers. This role emphasizes friendly engagement, inclusivity, and operational excellence on the shop floor at our Hummelstown location.

You’ll handle training, scheduling, and daily workflows, collaborate with store management, and ensure customers have a positive experience while we maintain high standards for safety and service.