Lead Direct Retail Training & Team Leader

The GIANT Company; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

The GIANT Company is seeking a Store Manager/Direct Operations role to elevate customer service and training across GIANT Direct shoppers. This position focuses on leading a team, ensuring smooth store operations, and delivering an exceptional shopping experience in Harrisburg, PA.

You will train staff, manage scheduling and reports, and partner with store leadership to resolve issues while upholding company values of care, teamwork, and integrity.

Qualifications

• Must be authorized to work in the United States.
• Must meet ergonomic and physical requirements, with or without accommodations.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Ability to use computers and POS systems.
• Willingness to learn multiple tasks and technical requirements.
• Adherence to company policies and safety regulations.

Responsibilities

• Promotes positive customer engagement through customer service.
• Fosters a positive and inclusive work environment.
• Responsible for training, reports, scheduling, and supplies.
• Manages GIANT Direct operations in accordance with standard practices of the department.
• Leads a team using good judgement in delegation, empowerment, and follow-up to provide exemplary customer service.
• Supervises performance of all duties and responsibilities of GIANT Direct team members.
• Works with store and department management to address operational issues.
• Handles customer questions, comments, and complaints.

Skills

Customer service

Leadership

Communication

Training

Tools

POS systems

Inventory management

Job description

The GIANT Company is seeking a Store Manager/Direct Operations role to elevate customer service and training across GIANT Direct shoppers. This position focuses on leading a team, ensuring smooth store operations, and delivering an exceptional shopping experience in Harrisburg, PA.

You will train staff, manage scheduling and reports, and partner with store leadership to resolve issues while upholding company values of care, teamwork, and integrity.