Store Operations Lead: Precision & Service Excellence

FHLB Des Moines; La Mirada (CA); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company match

Vacation

Paid Sick Leave

Flexible Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces is seeking a Store Operations Lead to ensure consistent execution of daily store activities, inventory management, and adherence to standards. The role emphasizes accuracy, policy compliance, and high quality customer service across front‑end and warehouse functions.

The position requires strong attention to detail, cash handling skills, and the ability to act as Manager on Duty when needed. Collaboration with merchandising and leadership is essential for brand consistency and

Qualifications

• High School Diploma or GED equivalent required.
• Minimum 3 years of retail experience.
• High volume experience is preferred.
• Equivalent combination of education and experience will be considered.
• Experience with operational reporting tools (e.g., Tableau) is preferred.

Responsibilities

• Execute and validate daily store operations Standard Work to ensure compliance with company policies, operational standards, and customer service expectations.
• Process and manage cash handling, complex transactions, and post‑sale order activities with accuracy and integrity; serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides in accordance with policy.
• Reinforce standardized operational processes and SOP compliance through consistent daily execution; communicate execution‑related observations to store leadership to support service and operational consistency.
• Resolve customer concerns using effective problem-solving and de-escalation techniques to maintain satisfaction and loyalty.
• Maintain accurate inventory by performing receiving, storage, cycle counts, and product transfers; execute customer order fulfillment activities, including pick‑up and delivery processes, to ensure accuracy and timeliness.
• Collaborate with merchandising teams on floor resets, product placement, and visual standards to uphold brand consistency.
• Verify accurate product pricing and point‑of‑purchase signage by conducting audits to confirm pricing accuracy, signage placement, and inventory integrity; correct discrepancies promptly.
• Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action through execution validation, efficiency, and compliance.

Skills

Retail experience

Cash handling

Customer service

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Tableau

Job description

Living Spaces is seeking a Store Operations Lead to ensure consistent execution of daily store activities, inventory management, and adherence to standards. The role emphasizes accuracy, policy compliance, and high quality customer service across front‑end and warehouse functions.

The position requires strong attention to detail, cash handling skills, and the ability to act as Manager on Duty when needed. Collaboration with merchandising and leadership is essential for brand consistency and