Store Operations Lead & People Developer

Land-of-Lincoln-Goodwill-Industrie; Jacksonville (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Land of Lincoln Goodwill is seeking an Assistant Store Manager to partner with the Store Manager in running daily store operations, including donations intake, sales, staff supervision, and loss prevention. You’ll model the organization’s mission, coach volunteers, and help drive financial performance within a dynamic retail environment.

Qualifications include a high school diploma or equivalent, at least 1 year in a leadership or oversight role, a valid driver’s license, CPR/First Aid

Qualifications

• Requires a high school diploma or equivalent.
• Requires 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality control tasks like ensuring staff adherence to policies, maintaining product standards, or monitoring service quality, preferably in retail.
• Requires a valid driver’s license, a safe driving record, proof of insurance, and reliable transportation.
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment.
• Requires occasional travel to other stores and job sites.

Responsibilities

• Oversee store operations in the Store Manager’s absence.
• Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately.
• Communicate the organization’s mission, vision, and values and promote diversity.
• Train, coach, and provide feedback to help staff strengthen and develop skills.
• Ensure store staff follows policies and procedures.
• Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues.
• Demonstrate leadership and positive role modeling for retail staff.
• Report loss control concerns to the Store Manager in a timely manner.
• Effectively manage time and monitor retail staff time to ensure that work is completed.
• Assume responsibility and accountability for the completion of job duties.
• Ensure the proper maintenance and care of equipment, machinery, and facilities.
• Follow general housekeeping standards and maintain a clean and organized sales floor.
• Assist the Store Manager to maximize the store’s financial performance and to achieve desired results.

Skills

Leadership

Communication

Time management

Teamwork

Diversity & inclusion

Cash handling

Retail software

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft Office

Payroll software

POS system

Job description

Land of Lincoln Goodwill is seeking an Assistant Store Manager to partner with the Store Manager in running daily store operations, including donations intake, sales, staff supervision, and loss prevention. You’ll model the organization’s mission, coach volunteers, and help drive financial performance within a dynamic retail environment.

Qualifications include a high school diploma or equivalent, at least 1 year in a leadership or oversight role, a valid driver’s license, CPR/First Aid