Store Operations Manager (GM)

Insomnia Cookies; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary + quarterly bonus

$50 cellphone data plan stipend

Comprehensive benefits (medical, dental, vision)

401K with contribution match

2 weeks paid vacation and personal days

Enrollment in Cookie College learning platform

FREE cookies and awesome swag

Job summary

Insomnia Cookies is looking for a strong manager to join our team in Washington, DC. This role provides hospitality-focused individuals with training, mentorship, and opportunities for professional growth.

The ideal candidate will have 3+ years of experience in management within a restaurant or retail environment and a player-coach mentality. Responsibilities include hiring staff, ensuring food quality, and managing service excellence.

We offer competitive salary, benefits, and perks like a cellphone stipend and paid time off.

Qualifications

• 3+ years of management experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts (Thurs-Sun).
• Benevolent leadership style and player-coach mentality.

Responsibilities

• Hire, coach, and develop part-time staff including Shift Leaders and Delivery Drivers.
• Lead service components like food quality and customer service.
• Establish a strong culture prioritizing quality, service, and sales.
• Manage and audit inventory for proper controls.
• Create local marketing campaigns.
• Drive in-store recognition programs.

Skills

Management/leadership experience

Hospitality skills

Customer service excellence

Proficiency in MS Outlook, Excel, MS Teams

Ability to hire using ATS

Job description

Insomnia Cookies is expanding and looking for strong management in our Washington, DC area. We are seeking a hospitality focused individual looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• Competitive base salary + quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus