Store Operations Manager (GM)

Insomnia Cookies; Baltimore (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary + quarterly bonus

$50.00 per month cellphone stipend

Comprehensive benefits (medical, dental, vision, pet insurance)

401K with contribution match

2 weeks paid vacation and personal days

Cookie College training platform

FREE cookies and swag

Job summary

Insomnia Cookies is looking for management talent in Baltimore, MD, to join a fun and rapidly growing company. This role offers opportunities for professional growth, mentorship, and achievable sales success. You will be responsible for hiring and coaching a diverse part-time team while maintaining high standards of service and cleanliness.

The ideal candidate has over 3 years of leadership experience in a restaurant or retail environment and a strong commitment to exceptional customer service. Unique perks include a competitive salary and comprehensive benefits.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Benevolent leadership style and player-coach mentality for daily management.
• Strong technical skills regarding restaurant/retail business software.

Responsibilities

• Hire, coach, and develop diverse part-time staff.
• Lead service components ensuring quality and cleanliness.
• Manage inventory to maintain controls.
• Create fun local marketing initiatives.

Skills

Management experience

Customer service

Leadership

Technical acumen

Hospitality

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding and looking for strong management in our Baltimore MD area. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks

• Competitive base salary + quarterly bonus compensation package
• $50.00 per month cellphone data plan stipend
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in our Cookie College learning/training platform
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus