Store Operations Lead – Guest Experience

Five Below; Lufkin (TX); On-site; USD 13,000 - 19,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Job summary

Five Below is hiring for a store leadership role that focuses on delivering WOW customer service and smooth daily operations. You will oversee crew, train staff, manage openings and closings, and help drive sales while controlling expenses.

The position requires a minimum of 1 year of management experience, strong communication, and ability to multitask in a fast-paced retail environment. Equal opportunity employer with benefits overview available.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wows customers through personal contact at checkout and in-store interactions.
• Trains crew on BEST customer service to ensure fast, friendly checkout.
• Oversees daily activities of store associates and ensures performance and service quality.
• Assists with receiving, unpacking, and stocking to keep floor replenished.
• Acts as Manager on Duty when needed, handling store operations and staff issues.
• Manages opening/closing, cash security, alarms, and daily readiness.
• Supports onboarding and ongoing training of associates and policies.
• Drives sales and controls expenses via merchandising and service excellence.
• Partners with store leadership on merchandising and World Recovery procedures.
• Performs routine store maintenance and cleanliness.

Skills

Communication

Multi-tasking

Creative thinking

Stress management

Leadership

Education

High School Diploma

College experience preferred

Job description

Five Below is hiring for a store leadership role that focuses on delivering WOW customer service and smooth daily operations. You will oversee crew, train staff, manage openings and closings, and help drive sales while controlling expenses.

The position requires a minimum of 1 year of management experience, strong communication, and ability to multitask in a fast-paced retail environment. Equal opportunity employer with benefits overview available.