Store Operations Lead - Growth, Coaching & Service

Goodwill of South Central Wisconsin, Inc.; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill of South Central Wisconsin, Inc. is seeking a capable supervisor to help manage daily store operations, drive revenue, and uphold the mission to empower communities.

You will lead a team, schedule staff, and ensure excellent customer service while maintaining cash controls and safety protocols. The role requires 3+ years of supervisory experience in retail, strong communication, and the ability to coach and develop staff.

Qualifications

• 3+ years of progressively responsible retail supervisory experience.
• High school diploma or equivalent preferred.
• Strong verbal and written communication and leadership skills.

Responsibilities

• Assist in daily store operations to meet revenue and margin objectives.
• Supervise workflow and staff performance; conduct evaluations.
• Plan schedules and ensure adequate staffing.
• Ensure product flow, loss prevention, and cash controls.
• Provide excellent customer service and staff coaching.
• Maintain safety compliance and training.

Skills

Leadership

Communication

People management

Decision making

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Goodwill of South Central Wisconsin, Inc. is seeking a capable supervisor to help manage daily store operations, drive revenue, and uphold the mission to empower communities.

You will lead a team, schedule staff, and ensure excellent customer service while maintaining cash controls and safety protocols. The role requires 3+ years of supervisory experience in retail, strong communication, and the ability to coach and develop staff.