Retail Store Lead: Customer Experience & Ops

Goodwill Greater Milwaukee & Chicago; Town of Mukwonago (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago operates a Mukwonago store seeking a Retail Supervisor to assist with store and donation center operations. You will motivate the team to meet revenue goals and drive a positive customer experience through merchandising and engaging interactions.

Responsibilities span supervising staff, training, ensuring cash controls, loss prevention, and maintaining a safe, productive work environment while coordinating with management on hiring and coverage at POS and

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work varied schedule with a minimum of two closing shifts per week and every other weekend as scheduled.
• Must have working phone that allows for communication accessibility.

Responsibilities

• 1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.
• 2. Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers. Work that exceeds routine comes with detailed instructions.
• 3. Technical Skill: Basic knowledge of discipline's procedures and methods. Understands and applies the fundamentals of customer service. Able to respond to routine requests.
• 4. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
• 5. Maximize the value of all donated goods and maintain production and store environment standards.
• 6. Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
• 7. Support the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team. Oversee that there is adequate coverage at POS and in donations.
• 8. Assist with hiring process of associates; complete phone screens and training as needed.
• 9. Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
• 10. Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• 11. Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
• 12. Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation.
• 13. Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• 14. Plan and organize work assignments to increase customer service and protect assets.
• 15. Responsible for completing other duties/responsibilities as assigned.

Skills

Supervisory experience

Customer service

People leadership

Problem solving

Tools

Forklift

Job description

Goodwill Greater Milwaukee & Chicago operates a Mukwonago store seeking a Retail Supervisor to assist with store and donation center operations. You will motivate the team to meet revenue goals and drive a positive customer experience through merchandising and engaging interactions.

Responsibilities span supervising staff, training, ensuring cash controls, loss prevention, and maintaining a safe, productive work environment while coordinating with management on hiring and coverage at POS and