Store Manager: Lead Operations, People & Growth

Goodwill Industries of South Central Wisconsin; Richland Center (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Retirement plan match

Paid time off

Job summary

Goodwill of South Central Wisconsin is seeking a Store Leader to manage daily operations, drive revenue, and ensure safety while delivering our mission to support the community. The role involves overseeing service levels, staff productivity, scheduling, donation processing, and compliance with cash controls.

The position requires 4+ years of progressive retail management, strong leadership, and travel up to 10% for training.

Qualifications

• Knowledge of retail operations in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong leadership and people management skills.
• Independently makes decisions that positively impact store goals.
• Proficient with Microsoft Office and ability to learn other software.

Responsibilities

• Oversees the service, product levels and safety of the operation within budgeted expense to advance the Goodwill mission and brand.
• Monitors proper cash controls and asset protection guidelines within the operation, ensuring employee adherence to policies and procedure.
• Leads internal and external customer service standards, to ensure best in class service from all members of the team.
• Manages staff productivity, balancing service with the continuous flow of new quality merchandise for a fresh and full sales floor.
• Manages employee work schedules to meet business demands.
• Determines production set up and material handling to efficiently produce merchandise to generate quality and quantity of product to meet projected sales objectives.
• Maximizes donation value by effectively processing products to generate sales in stores, online or through aftermarkets.
• Maintains knowledge of latest industry standards and best practices relating to processes, equipment, and customer service. Willingly share knowledge with staff.
• Partners with Talent Acquisition to proactively build the team.
• Guides management staff to work together to cultivate a collaborative team environment through motivation, training, and coaching.
• Utilizes coaching and documentation to strengthen positive performance or address performance issues.
• Communicate effectively and professionally in written and verbal form with all internal and external audiences.
• Ensures a safe work environment, audits and trains employees on workplace safety and loss prevention policies and procedures, providing solutions for compliance.
• Analyzes report data and other documentation proposing tactical plans to Regional Manager as a concerted effort in process improvement.
• Analyze, troubleshoot, and provide tactical solutions to reach positive results.
• Consistently perform all duties within the framework of our Core Values.

Skills

Retail operations

Customer service

Leadership

Decision making

Microsoft Office

Education

High school diploma

Post-secondary courses preferred

Degree preferred

Job description

Goodwill of South Central Wisconsin is seeking a Store Leader to manage daily operations, drive revenue, and ensure safety while delivering our mission to support the community. The role involves overseeing service levels, staff productivity, scheduling, donation processing, and compliance with cash controls.

The position requires 4+ years of progressive retail management, strong leadership, and travel up to 10% for training.