Store Operations Lead — Elevate Customer Experience & Team Growth

Rack Room Shoes; Mebane (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager in Mebane, NC to support the Store Manager in daily operations, lead staff, and ensure adherence to company policies. This role drives sales, service, and operational excellence while guiding a team to deliver an exceptional shopping experience.

You will supervise staff, assist with payroll, training, and loss prevention, and step in for the Store Manager as needed to maintain store performance.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills necessary for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience; reinforce service standards.
• Handle POS transactions in accordance with policy; manage sales, discounts, refunds and loyalty.
• Oversee inventory control: shipping/receiving, price management, markdowns, singles, damaged merchandise, physical inventory.
• Lead sales floor merchandising and visual presentation to company standards.
• Manage payroll: scheduling, time and attendance, budget alignment.
• Train and develop direct reports following policies and procedures.
• Prevent loss and protect company assets.
• Develop a comprehensive understanding of day-to-day store operations.

Skills

Background check

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Mathematics

Policies and procedures knowledge

Store presentation standards

Job description

Rack Room Shoes is seeking an Assistant Manager in Mebane, NC to support the Store Manager in daily operations, lead staff, and ensure adherence to company policies. This role drives sales, service, and operational excellence while guiding a team to deliver an exceptional shopping experience.

You will supervise staff, assist with payroll, training, and loss prevention, and step in for the Store Manager as needed to maintain store performance.