Store Operations & Customer Experience Leader

Rack Room Shoes; Kernersville (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Kernersville, NC is seeking an Assistant Manager to support the Store Manager in day-to-day operations, ensuring policy compliance and a strong customer experience. You will provide leadership and training to staff and, in the Store Manager's absence, assume full responsibility for store operations.

Key duties include safety of employees and customers, managing POS transactions, inventory control, merchandising, payroll, and staff development.

Qualifications

• Retail management experience preferred.
• Strong verbal and written communication skills.
• Knowledge of company policies and store procedures.
• Ability to train and develop staff.
• Prior experience with POS systems is a plus.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Manage POS transactions, returns, loyalty, and opening/closing.
• Oversee inventory control and merchandising standards.
• Oversee payroll, scheduling, and time attendance.
• Lead loss prevention efforts and asset protection.

Skills

Leadership

Customer service

Communication

Merchandising

People management

Training

Organizational skills

Problem solving

Job description

Rack Room Shoes in Kernersville, NC is seeking an Assistant Manager to support the Store Manager in day-to-day operations, ensuring policy compliance and a strong customer experience. You will provide leadership and training to staff and, in the Store Manager's absence, assume full responsibility for store operations.

Key duties include safety of employees and customers, managing POS transactions, inventory control, merchandising, payroll, and staff development.