Store Operations Lead: Elevate Customer Experience

Rack Room Shoes; Huntersville (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Rack Room Shoes seeks an organized Team Lead to supervise daily store operations and ensure compliance with company policies. You will lead staff training, support the Store Manager, and step in during absences to oversee all aspects of the store.

You will drive service levels, manage POS procedures, inventory, merchandising, and payroll duties while maintaining a safe and engaging shopping environment for customers.

Qualifications

• Approved background check is required.
• Effective verbal and written communication skills are essential.
• Managerial and organizational skills are required for supervising staff.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership, guidance, and training to staff under direction of managers.
• Handle POS transactions, sales, discounts, refunds, and loyalty procedures.
• Manage inventory control, shipping/receiving, pricing changes, and stock integrity.
• Maintain merchandising standards and visual presentation on the sales floor.
• Assist with payroll and scheduling in line with budget and attendance policies.
• Develop and train direct reports, reinforcing customer service standards.
• Support loss prevention and safeguard company assets.
• Assist in overall store operations and day-to-day performance.

Skills

Background check

Verbal and written communication

Managerial skills

Job description

Rack Room Shoes seeks an organized Team Lead to supervise daily store operations and ensure compliance with company policies. You will lead staff training, support the Store Manager, and step in during absences to oversee all aspects of the store.

You will drive service levels, manage POS procedures, inventory, merchandising, and payroll duties while maintaining a safe and engaging shopping environment for customers.