Retail Store Team Lead: Elevate Experience & Ops

Rack Room Shoes; Fayetteville (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and provide leadership to staff under the Store Manager. You will ensure compliance with company policies, train team members, and maintain service standards to achieve sales and operational goals.

The role supports a full or part-time schedule, with primary responsibility for customer satisfaction, POS accuracy, and loss prevention.

Qualifications

• Background check is required.
• Strong verbal and written communication abilities.
• Demonstrated managerial and organizational capabilities.

Responsibilities

• Assist in supervising day-to-day store operations to ensure policy compliance.
• Provide leadership and training to staff under direction of Store Manager and Assistant Manager.
• Ensure a positive customer experience and meet sales, service and operational objectives.
• Handle POS transactions, discounts, refunds, and loyalty processes per policy.
• Manage inventory controls including receiving, pricing, markdowns, and physical counts.
• Oversee merchandising, visual presentation, seasonal promotions and housekeeping.

Skills

Communication skills

Managerial skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and provide leadership to staff under the Store Manager. You will ensure compliance with company policies, train team members, and maintain service standards to achieve sales and operational goals.

The role supports a full or part-time schedule, with primary responsibility for customer satisfaction, POS accuracy, and loss prevention.