Store Operations Lead: Elevate Customer Experience

FedEx Group; City of White Plains (NY); On-site; USD 47,632 - 58,344; Full time

Benefits offered by this job

Health, vision and dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Office in the United States is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience across production, retail, and shipping operations.

You will supervise team members, assist in hiring, training, scheduling, and daily close-out of POS, while monitoring performance, quality checks, and policy compliance to drive store success.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Supervise store team and oversee daily retail, production, and shipping processes.
• Ensure a consistent, positive customer experience and resolve customer issues.
• Train and develop team members and assist in hiring.
• Maintain store cleanliness, quality checks, and compliance with policies.
• Monitor performance metrics and communicate goals to staff.

Skills

Supervisory experience

Customer service experience

Education

High School diploma or equivalent education

Job description

FedEx Office in the United States is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience across production, retail, and shipping operations.

You will supervise team members, assist in hiring, training, scheduling, and daily close-out of POS, while monitoring performance, quality checks, and policy compliance to drive store success.