Store Operations Lead: Customer Experience & Team Growth

FedEx Office; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent and positive customer experience across production, retail, self-service, and shipping areas.

You will supervise team members, monitor operations, and assist in payroll and daily POS close-out while maintaining store standards and quality checks. Strong communication and leadership are essential for success in a fast-paced environment.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience; supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants and assists Store Manager with hiring.
• Coaches, counsels and provides feedback to team members on performance.
• Maintains communication with Store Lead Consultant and/or production team to ensure deadlines are met.
• Oversees shipping related services and activities.
• Communicates daily/weekly/monthly goals and performance to plan.
• Enforces FedEx Office policies and maintains controls.
• Assists Store Manager in payroll review and daily POS close-out.
• Performs scheduling, payroll management, training compliance, inventory controls.

Skills

Customer service

Supervisory experience

Team leadership

Communication

Training and development

Payroll management

Inventory control

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent and positive customer experience across production, retail, self-service, and shipping areas.

You will supervise team members, monitor operations, and assist in payroll and daily POS close-out while maintaining store standards and quality checks. Strong communication and leadership are essential for success in a fast-paced environment.