Store Operations Lead — Customer Experience & Team Growth

FedEx Group; Buford (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store business unit and create a consistent, positive customer experience. You will supervise team members, oversee daily operations, and assist with payroll, POS close-out, scheduling, and inventory controls.

Strong customer service skills and prior supervisory experience are required. The role emphasizes coaching, maintaining a professional store environment, and ensuring quality checks across production, retail, and shipping

Qualifications

• Requires high school diploma or equivalent.
• At least 1+ year of supervisory experience preferred.
• Demonstrates strong customer service and leadership abilities.

Responsibilities

• Lead a store business unit to deliver consistent customer experience.
• Supervise and support team members and store operations, including production, retail, self service, and shipping.
• Oversee payroll close-out and POS processes; ensure goals and KPIs are tracked and met.

Skills

Customer service

Team leadership

Communication

POS systems

Education

High School diploma or equivalent

Tools

POS system

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store business unit and create a consistent, positive customer experience. You will supervise team members, oversee daily operations, and assist with payroll, POS close-out, scheduling, and inventory controls.

Strong customer service skills and prior supervisory experience are required. The role emphasizes coaching, maintaining a professional store environment, and ensuring quality checks across production, retail, and shipping