Store Operations Lead - Customer Experience & Team Growth

FedEx Office and Print Services; Twin Orchard (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

FedEx Office in New York is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent and positive customer experience while supervising team members and daily operations across production, retail, self-service, and shipping.

The role involves training staff, coordinating payroll and POS closeouts, managing schedules, and maintaining quality checks and policies. Strong communication and hands-on leadership are essential to meet goals and uphold FedEx Office standards.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Oversees shipping related services and activities and maintains an environment of controls.
• Performs payroll management, scheduling, and daily close-out of POS.

Skills

Customer service

Supervisory experience

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in New York is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent and positive customer experience while supervising team members and daily operations across production, retail, self-service, and shipping.

The role involves training staff, coordinating payroll and POS closeouts, managing schedules, and maintaining quality checks and policies. Strong communication and hands-on leadership are essential to meet goals and uphold FedEx Office standards.