Store Operations Lead — Customer Experience & Team Growth

FedEx Office; Charlotte (NC); On-site; USD 32,000 - 44,000; Full time

Job summary

FedEx Office in Charlotte, NC seeks a Store Assistant Manager to lead a store business unit, drive a positive customer experience, and supervise team members across production, retail, self-service, and shipping.

You will assist the Store Manager, monitor operations, ensure quality control, and help with payroll, scheduling, and daily close-out of POS, while upholding FedEx Office policies. This role requires strong leadership and customer service skills.

Qualifications

• High School diploma or equivalent is required.
• 1+ year of related supervisory experience preferred.
• Strong customer service and leadership skills required.

Responsibilities

• Provide friendly, expert service to customers.
• Oversee store operations, production, and shipping processes.
• Train and coach team members on shifts.
• Assist in payroll, scheduling, and POS close-out.
• Ensure store complies with policies and quality standards.
• Handle customer disputes to ensure satisfaction.

Skills

Customer service

Supervisory experience

Education

High School diploma or equivalent

Job description

FedEx Office in Charlotte, NC seeks a Store Assistant Manager to lead a store business unit, drive a positive customer experience, and supervise team members across production, retail, self-service, and shipping.

You will assist the Store Manager, monitor operations, ensure quality control, and help with payroll, scheduling, and daily close-out of POS, while upholding FedEx Office policies. This role requires strong leadership and customer service skills.