Store Operations Lead & Customer Experience

FedEx Group; Town of Islip (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead store operations and supervise team members, ensuring a consistent, positive customer experience across production, retail, and shipping activities.

You will assist in achieving daily goals, manage payroll processes, and support the Store Manager in operations. Strong communication and training skills are essential for this role.

Qualifications

• High school diploma or equivalent required.
• At least 1+ year of related experience, supervisory experience preferred.
• Experience in coaching and developing team members and ensuring customer satisfaction.

Responsibilities

• Deliver friendly, expert service to customers.
• Monitor and improve store productivity and customer experiences.
• Resolve customer disputes to ensure satisfaction and timely resolution.
• Maintain a clean, professional store environment across production, retail, and shipping areas.
• Assist in hiring and training of new team members and provide performance feedback.

Skills

Customer service

Team leadership

Training and development

Interpersonal communication

Education

High School diploma or equivalent

Tools

POS system

Job description

FedEx Office is seeking a Store Assistant Manager to lead store operations and supervise team members, ensuring a consistent, positive customer experience across production, retail, and shipping activities.

You will assist in achieving daily goals, manage payroll processes, and support the Store Manager in operations. Strong communication and training skills are essential for this role.