Store Operations & Customer Experience Lead

FedEx Group; Springfield (VA); On-site; USD 30,000 - 37,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent and positive customer experience across production, retail, self-service, and shipping. You will supervise team members, assist payroll and scheduling, and step in for the Store Manager as needed.

You will coach staff, monitor KPIs, oversee operations, and resolve customer issues to maintain high service standards and efficient store performance.

Qualifications

• High School diploma or equivalent education
• 1+ year of related experience, prior supervisory experience preferred
• Strong customer service and communication skills

Responsibilities

• Leads a store business unit to create a consistent and positive customer experience
• Supervises and oversees team members and store operations including production, retail, self-service, and shipping
• Manages store in the absence of the Store Manager and supports payroll, scheduling, and inventory controls
• Addresses customer disputes and ensures timely resolution and satisfaction
• Monitors performance to plan and communicates goals and KPIs to the team

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent and positive customer experience across production, retail, self-service, and shipping. You will supervise team members, assist payroll and scheduling, and step in for the Store Manager as needed.

You will coach staff, monitor KPIs, oversee operations, and resolve customer issues to maintain high service standards and efficient store performance.