Store Operations Lead - Customer Experience

FedEx Group; Village of Pelham (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

FedEx Office in Pelham, NY seeks a Store Assistant Manager to lead a store business unit, delivering a consistent, positive customer experience and supervising team members across production, retail, self-service, and shipping. You will help manage payroll, daily POS close-out, scheduling and training, while driving performance to meet goals and quality standards in a fast-paced environment.

This role requires excellent communication, adherence to policies, and the ability to work with

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience; supervisory experience preferred.

Responsibilities

• Demonstrates consultative service to ensure friendly, expert service.
• Evaluates the efficiency and productivity of team members.
• Oversees shipping, production, and quality checks.
• Assists Store Manager with payroll and daily close-out of POS.
• Maintains a clean, professional store environment.

Skills

Customer service

Supervisory experience

Education

High School diploma or equivalent education

Job description

FedEx Office in Pelham, NY seeks a Store Assistant Manager to lead a store business unit, delivering a consistent, positive customer experience and supervising team members across production, retail, self-service, and shipping. You will help manage payroll, daily POS close-out, scheduling and training, while driving performance to meet goals and quality standards in a fast-paced environment.

This role requires excellent communication, adherence to policies, and the ability to work with