Store Operations Leader: Customer Experience Champion

FedEx Office; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

FedEx Office is seeking a Store Lead/Assistant Manager to oversee daily store operations, supervise team members, and ensure a consistent customer experience. The role focuses on production, retail, self-service, and shipping processes, with responsibility for payroll and daily close-out of POS.

The successful candidate will monitor performance, train staff, and collaborate with the Store Manager to meet goals and uphold FedEx policies.

Qualifications

• High School diploma or equivalent.
• 1+ year of related experience, prior supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service for customers.
• Evaluates efficiency and productivity of team members to create positive customer experiences.
• Resolves customer disputes and complaints for timely resolution and satisfaction.
• Creates a customer-focused environment across store production, retail, self-service, and shipping.
• Oversees shipping related services and activities; communicates goals and performance metrics.

Skills

Supervisory experience

Customer service

Team leadership

Communication

Education

High School diploma or equivalent

Tools

POS system

Job description

FedEx Office is seeking a Store Lead/Assistant Manager to oversee daily store operations, supervise team members, and ensure a consistent customer experience. The role focuses on production, retail, self-service, and shipping processes, with responsibility for payroll and daily close-out of POS.

The successful candidate will monitor performance, train staff, and collaborate with the Store Manager to meet goals and uphold FedEx policies.