Customer Experience Lead & Store Ops Coach

FedEx Office and Print Services; Springfield (VA); On-site; USD 30,000 - 37,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent and positive customer experience across production, retail, shipping, and delivery services. The role supports the Store Manager, supervises team members, and ensures all operations run smoothly.

You will monitor performance metrics, provide coaching, and help with staffing, training, and compliance to policies. The position emphasizes strong customer focus and efficient, quality service.

Qualifications

• High School diploma or equivalent required.
• 1+ year of related experience; supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to deliver friendly, expert service to all customers.
• Evaluates team efficiency and productivity in creating positive customer experiences.
• Resolves customer disputes to ensure timely resolution and satisfaction.
• Maintains a customer-focused environment across store production, retail, self-service, and shipping areas.
• Oversees payroll and daily close-out of POS; supports Store Manager with hiring and performance reviews.

Skills

Customer service

Supervisory experience

Team leadership

Communication skills

Training & development

Education

High School diploma or equivalent

Tools

POS system

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent and positive customer experience across production, retail, shipping, and delivery services. The role supports the Store Manager, supervises team members, and ensures all operations run smoothly.

You will monitor performance metrics, provide coaching, and help with staffing, training, and compliance to policies. The position emphasizes strong customer focus and efficient, quality service.