Store Operations & Customer Experience Lead

CubeSmart; Leesburg (VA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

401(k) match

Health insurance

Job summary

CubeSmart Self-Storage is hiring a Store Operations Associate to manage stores within your district, combining customer service with hands-on maintenance. You will develop relationships, meet monthly sales goals, and handle leasing, payments, and daily operations.

The role requires mobility, a valid driver’s license, and the ability to work Saturdays, with opportunities for career growth across the U.S. We offer daytime hours, potential Sundays off, competitive pay from day one, paid time off,

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Skills

Customer service

Sales skills

Operations focus

MS Office

Tools

POS System

Job description

CubeSmart Self-Storage is hiring a Store Operations Associate to manage stores within your district, combining customer service with hands-on maintenance. You will develop relationships, meet monthly sales goals, and handle leasing, payments, and daily operations.

The role requires mobility, a valid driver’s license, and the ability to work Saturdays, with opportunities for career growth across the U.S. We offer daytime hours, potential Sundays off, competitive pay from day one, paid time off,