Store Operations Lead - Customer Experience & Training

3M HEALTHCARE; Romeoville (IL); On-site; USD 19,286 - 24,796; Full time

Job summary

Five Below in Romeoville, IL is seeking an energetic Store Manager to lead daily store operations and deliver outstanding customer service.

You will train crew, oversee opening/closing, manage cash handling, and collaborate with leadership on merchandising and staff development. The role requires at least one year of management experience, a high school diploma, and strong communication skills; weekend and day/evening shifts are required.

Qualifications

• Minimum one year of management experience.
• High school graduate or equivalent; college experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Maintain composure under pressure.

Responsibilities

• Lead daily store operations and ensure outstanding customer service.
• Train crew on customer service standards and checkout procedures.
• Oversee opening/closing procedures including cash handling and security.
• Receive, unpack, and organize stock for rapid placement on the floor.
• Serve as Manager on Duty and resolve operational issues as needed.
• Support merchandising, staff performance, and cost-control measures.
• Maintain store cleanliness and stockroom upkeep.

Skills

Leadership

Customer service

Communication

Multitasking

Pressure management

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Romeoville, IL is seeking an energetic Store Manager to lead daily store operations and deliver outstanding customer service.

You will train crew, oversee opening/closing, manage cash handling, and collaborate with leadership on merchandising and staff development. The role requires at least one year of management experience, a high school diploma, and strong communication skills; weekend and day/evening shifts are required.