Store Operations & Customer Experience Lead

Five Below, Inc.; Tempe (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

Five Below, Inc. is seeking a retail leader to ensure excellent customer service, oversee daily store operations, train associates, and manage stock and merchandising to drive sales. The role requires a proactive approach to opening/closing duties, cash handling, and maintaining store standards.

The position emphasizes effective communication, team leadership, and a commitment to a fast-paced environment with a flexible schedule, including weekends and evenings.

Qualifications

• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking and problem solving
• Maintains composure under pressure

Responsibilities

• Wows customers through personal contact at checkout and in-store
• Trains crew on the BEST customer service experience
• Oversees daily activities of store associates and their duties
• Assists with receiving, unpacking, and organizing new stock
• Acts as Manager on Duty handling store operations and staff management
• Manages opening/closing procedures including cash handling and alarms
• Supports onboarding and ongoing training of associates
• Drives store sales and controls expenses through merchandising and service improvements
• Partners with store leadership on merchandising and World Recovery
• Performs store maintenance and housekeeping tasks

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Customer service

Education

High School Diploma or equivalent

Job description

Five Below, Inc. is seeking a retail leader to ensure excellent customer service, oversee daily store operations, train associates, and manage stock and merchandising to drive sales. The role requires a proactive approach to opening/closing duties, cash handling, and maintaining store standards.

The position emphasizes effective communication, team leadership, and a commitment to a fast-paced environment with a flexible schedule, including weekends and evenings.