Store Operations & Customer Experience Lead

Five Below; Newport News (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Five Below is a customer-first retailer seeking a store leadership professional to oversee crew, train staff, and ensure exceptional service. You'll assist with stock, operate as Manager on Duty, and manage opening/closing duties while driving sales and controlling costs.

The role requires strong communication, multitasking, and the ability to work in a fast-paced environment. Flexible scheduling and a commitment to excellent customer experience are essential.

Qualifications

• High School Diploma or equivalent required or preferred depending on role.
• College experience may be considered an advantage.
• Minimum 1 year of management experience stated in requirements.
• Excellent verbal and written communication skills expected.

Responsibilities

• Wows customers with personal contact and trains crew on BEST customer service.
• Oversees daily activities of store associates to ensure service quality.
• Assists with receiving, unpacking and stocking for quick floor placement.
• Acts as Manager on Duty for store operations and staff management.
• Manages opening/closing procedures including cash, doors, alarms.
• Supports onboarding and ongoing training of associates.
• Drives sales, controls expenses and optimizes merchandising.
• Collaborates with leadership on merchandising and recovery.
• Performs store maintenance and housekeeping duties.

Skills

Communication

Multitasking

Creative thinking

Pressure management

Verbal communication

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is a customer-first retailer seeking a store leadership professional to oversee crew, train staff, and ensure exceptional service. You'll assist with stock, operate as Manager on Duty, and manage opening/closing duties while driving sales and controlling costs.

The role requires strong communication, multitasking, and the ability to work in a fast-paced environment. Flexible scheduling and a commitment to excellent customer experience are essential.