Store Operations Lead - Customer Experience & Team Training

Rack Room Shoes; Easley (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes in Easley, SC is seeking an Assistant Manager to support the Store Manager in day-to-day operations, drive sales, and ensure policy compliance. The role provides leadership, training, and guidance to staff.

In the Store Manager's absence, the assistant assumes full responsibility for operations. Candidate should deliver a superior shopping experience, manage POS procedures, inventory, merchandising, scheduling and payroll, and uphold loss prevention standards.

Qualifications

• Approval of a background check is required.
• Effective verbal and written communication skills.
• Strong managerial and organizational abilities.
• Strong interpersonal skills for customer and staff relations.
• Solid visual merchandising and store presentation knowledge.
• Working knowledge of footwear, accessories and shoe care.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide leadership and training to staff under Store Manager guidance.
• Maintain an excellent customer shopping experience.
• Oversee POS transactions, sales, discounts, and loyalty.
• Manage inventory controls: shipping, receiving, pricing, markdowns.
• Support payroll, scheduling, and time/attendance compliance.
• Lead loss prevention and operational standards.

Skills

Leadership

Communication skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Mathematical ability

Job description

Rack Room Shoes in Easley, SC is seeking an Assistant Manager to support the Store Manager in day-to-day operations, drive sales, and ensure policy compliance. The role provides leadership, training, and guidance to staff.

In the Store Manager's absence, the assistant assumes full responsibility for operations. Candidate should deliver a superior shopping experience, manage POS procedures, inventory, merchandising, scheduling and payroll, and uphold loss prevention standards.